GRIEVANCE & CUSTOMER SUPPORT POLICY

For support or complaints:

TradeVanta Academy

Email: support@tradevanta.co.in

Phone/WhatsApp: +91 84118-84120

Registered/Principal Place of Business:
Plot No. 20/6, Sector 63, Noida – 201301, Uttar Pradesh, India

You may contact us regarding:

• Course access;
• Login problems;
• Payment issues;
• Course information;
• Refund requests;
• Technical issues;
• Course-related queries;
• Unauthorised account activity;
• Fraud/impersonation;
• Privacy-related concerns;
• Other Website or Service complaints.

To help us respond efficiently, please provide:

• Full name;
• Registered email address;
• Registered mobile number;
• Course name;
• Order/transaction ID, where applicable;
• Date of transaction;
• Description of the issue;
• Supporting documents/screenshots, where relevant.

We will make reasonable efforts to review and respond to customer requests within a reasonable period.

Response time may depend on the complexity of the matter, information provided and involvement of third-party service providers.

Payment-related issues involving PhonePe or another authorised third-party payment service provider may also be subject to the provider's dispute-resolution process.

Users may be requested to provide transaction information to help investigate the issue.

Refund requests shall be processed according to the applicable course-specific Refund & Cancellation Policy.

Suspected fraud or impersonation involving the TradeVanta Academy name should be reported immediately through our official contact channels.

TradeVanta Academy expects users to communicate respectfully.

Threatening, abusive, discriminatory or fraudulent communication may result in appropriate action, including restriction of access where justified.

This policy may be updated from time to time.

The latest version will be published on the Website.